Our Certifications & Compliance
We maintain the highest industry certifications to ensure your samples are transported legally, safely, and in full compliance with all applicable regulations.
IATA DGR Compliant
Dangerous Goods Regulation
Our couriers are trained to IATA DGR requirements for transporting UN 3373 Category B biological substances, ensuring your samples meet international aviation safety standards.
DOT Compliant
Department of Transportation
Full compliance with US Department of Transportation regulations for shipping exempt human specimens and diagnostic specimens across state lines.
HIPAA Compliant
Health Insurance Portability Act
End-to-end encryption of patient data, BAA agreements with all partners, and HIPAA-compliant documentation handling to protect your medical privacy.
GDPR Compliant
General Data Protection Regulation
Full compliance with EU data protection requirements including data minimization, right to erasure, and cross-border transfer protections.
TSA PreCheck Compatible
Transportation Security Administration
Our couriers carry official exemption letters and follow TSA protocols to ensure hand-inspection of cryogenic containers—never X-ray exposure.
HFEA Compliant
Human Fertilisation & Embryology Authority
For UK transfers, we maintain full compliance with HFEA import/export requirements and work directly with licensed UK clinics.
How We Protect Your Samples
Every shipment follows our comprehensive safety protocols, developed from years of experience and continuous improvement.
Temperature Integrity
- Validated dry shippers maintain approximately -190°C for roughly 18 days from a full charge
- Pre-departure saturation check and seal documentation
- Vessel sealed at the sending lab and unopened until handover
- Post-arrival temperature confirmation with receiving lab
Chain of Custody
- 6-stage custody protocol from lab to lab
- Dual-signature verification at each transfer point
- Tamper-evident seals with unique serial numbers
- Complete photographic documentation at each stage
No X-Ray Guarantee
- TSA exemption letters for all couriers
- Hand-inspection protocols at all checkpoints
- 100% X-ray and CT scanner avoidance
- Scientific documentation on radiation risks
International Compliance
- Country-specific import/export permits
- Customs pre-clearance coordination
- EU Tissue Directive compliance
- Health authority notification as required
Your Data Security
Beyond physical sample security, we implement enterprise-grade data protection to safeguard your medical and personal information.
Access Control
Role-based access, multi-factor authentication, and audit logging for all system access.
Data Encryption
AES-256 encryption at rest, TLS 1.3 in transit, and encrypted backups with geographic redundancy.
Audit Trail
Complete HIPAA-compliant logging of all PHI access, modifications, and disclosures.
Staff Training
Annual HIPAA training, ongoing compliance education, and background checks for all personnel.
Compliance Documentation
Access our compliance documentation and resources for your records.
