Compliance is OurChain of Custody Guarantee
Our comprehensive compliance framework ensures every transfer meets the highest regulatory standards for safety, security, and legal requirements.
Our Regulatory Framework
Certified and compliant with all major regulatory bodies governing biological material transport.
IATA DGR
International Air Transport Association Dangerous Goods Regulations certified for safe air transport of biological materials.
US DOT
Department of Transportation compliant for all domestic ground and air shipments.
HIPAA
Full HIPAA compliance ensuring patient privacy and data security throughout the transfer process.
TSA Security
TSA compliant protocols for secure transport through all security checkpoints.
Chain of Custody Protocol
Our step-by-step process ensures complete traceability and accountability from origin to destination.
Clinic Release
Sample released from origin clinic with full documentation and signed consent forms. Unique seal number assigned.
Courier Signature
Dedicated courier signs custody transfer documents, then seals the charged dry shipper.
Secure Transport
Hand-carried in the aircraft cabin, never out of the courier's sight. No X-ray exposure. Check-ins at every leg.
Seal Verification
Destination clinic verifies seal integrity and unique identification numbers before acceptance.
Final Receipt
Complete chain of custody documentation provided to both clinics, and transfer records archived.
Temperature Control & Risk Mitigation
Vapour-Phase Technology
Our LN2 vapour shippers run at approximately -190°C without liquid nitrogen classification, avoiding hazardous material restrictions.
Passive Cold Chain
The shipper holds cryogenic temperature without power, so there is no compressor, battery or refill that can fail in transit.
Extended Hold Time
Our dry shippers maintain safe temperatures for 10+ days, accommodating even the most complex international routes with multiple connections.
Complete Documentation
Every transfer includes a signed chain-of-custody record and the supporting transport paperwork for a complete audit trail.
Comprehensive Insurance & Liability Coverage
We carry specialized, high-limit cargo and liability insurance for every transfer, providing comprehensive financial protection against loss or damage. Your samples are protected at every stage of the journey.
Frequently Asked Questions
Common questions about our compliance and security protocols.
