5-Step Process for Clinics
Professional, compliant, and stress-free transport for your patients' precious samples.
Initial Contact & Quote
Get in touch with our team to discuss your transport needs and receive a detailed quote.
- Call, email, or submit online form with route and sample details
- Receive custom quote within 24 hours (2 hours for urgent)
- Discuss any special requirements or custom solutions
Documentation & Compliance
We'll guide you through all required paperwork and ensure regulatory compliance.
- We provide all necessary forms and templates
- Review patient consent and chain of custody documents
- Handle customs paperwork for international shipments
Schedule & Coordinate
Book your preferred pickup date and we'll coordinate all logistics.
- Choose pickup date/time that works for your lab schedule
- Receive confirmation and detailed timeline
- Coordinate with receiving clinic for seamless handoff
Secure Pickup
Our trained courier arrives at your clinic to collect samples with full chain of custody.
- Courier verifies all documentation and sample information
- Samples loaded into temperature-monitored dry shipper
- You receive status updates and confirmation from your courier
Monitored Delivery
Stay updated as we deliver to the destination clinic, with the temperature logged for the whole transfer.
- Courier check-ins and a temperature logger throughout transport
- Direct hand-to-hand transfer at destination
- Delivery confirmation with full documentation provided to both clinics
Required Documentation
Domestic Shipments (US)
- Patient consent for transport
- Chain of custody form
- Sample inventory list
- Clinic authorization letter
International Shipments
- All domestic documents, plus:
- Export/import permits
- Customs declaration forms
- Destination country health certificates
- IATA compliance documentation
Don't worry - we provide templates for all documents and guide you through the process.
Preguntas Frecuentes de Clínicas
Respuestas a preguntas frecuentes de clínicas de fertilidad y laboratorios de embriología
How far in advance should we book?
Para transferencias planificadas, recomendamos reservar con 1-2 semanas de antelación. Sin embargo, una vez que ambas clínicas estén listas, podemos atender solicitudes urgentes el mismo día y al día siguiente con servicio prioritario.
Can we ship multiple patients' samples together?
Yes, absolutely. We can consolidate multiple samples in one shipment to the same destination clinic, which often reduces per-patient costs. Each sample maintains separate chain of custody documentation.
What if the receiving clinic changes their schedule?
We understand clinic schedules can change. Contact us immediately and we'll coordinate with all parties to adjust pickup/delivery times. For significant delays, we can arrange temporary storage at an approved facility.
Do you provide the dry shipper or do we need our own?
We provide IATA-compliant dry shippers with all necessary equipment. If you prefer to use your own shipper, we can accommodate that, though it must meet our safety and certification standards.
How do we track the shipment?
Your courier sends status updates at pickup, at handover and if plans change. A temperature logger records the shipper for the whole transfer, and both clinics receive the record after delivery.