Privacy Policy

Who we are

GuardianCryo is a trade name of Blueprint Creations LLC, a Texas limited liability company, 1827 Richmond Pkwy, Ste 102, Richmond, TX 77469. We are a courier. We hand-carry frozen embryos, eggs and sperm between clinics and storage facilities. We are not a clinic or a healthcare provider, and your clinic stays responsible for your medical care and your medical records.

What we collect

When you ask for a quote or book a transfer, whether through our website form, a Facebook or Instagram lead form, email, WhatsApp, text, phone or the chat on our site, we collect what the transfer needs:

• Your name, email address and phone number.
• The route, the clinics or facilities involved, your dates, and the type of material (embryos, eggs or sperm).
• Anything else you choose to tell us, including details a clinic needs to release or receive the material.
• For a booked transfer: signed agreements, chain of custody records, temperature records, and billing details such as the billing name, address and payment status. If you pay by card, the payment is handled by Stripe, and we do not see or store your full card number. Some jobs are paid by bank transfer against our invoice, and then we keep the invoice and the payment record.

When you use our website we also receive technical information such as your browser, device, the pages you visit and a rough location. If you accept analytics cookies in our cookie banner, we use Google Analytics to count visits, Microsoft Clarity to see how pages are used (for example where visitors click and scroll, with the text on the page masked), and Metricool to count visits that come from our social media posts. We switch Clarity off on our quote forms and chat. If you decline analytics cookies, none of these tools load. You can change your choice at any time with the Cookie settings link at the bottom of any page, and you can also block cookies in your browser settings.

If you send your details through a Facebook or Instagram lead form, Meta passes us the name, email, phone number and answers you entered. Meta handles your information on its own platform under its own privacy policy. We do not place a Meta pixel or similar advertising tag on our website pages.

If you arrive on our site from one of our ads or links, the web address tells us which one. We save that with your quote request so we know which ads work.

How we use it

• To reply to you and send you a quote.
• To arrange and carry out your transfer with the sending and receiving clinics.
• To invoice you and keep the records the law and good practice require.
• To keep our site and systems secure and to improve our service.
• To send you marketing emails, only if you tick the box on our quote form. You can unsubscribe at any time using the link in any email, or by writing to us.

Who we share it with

We share your details only as far as your transfer needs. That means the sending clinic, the receiving clinic, and the courier who carries the material. We also use service providers that help us run the business, such as email and messaging, website hosting, analytics, electronic signature and payment services. They may handle your information only to provide those services to us.

We may disclose information when the law requires it, to respond to a valid legal request, or to protect people or property. If the business is ever sold or merged, your records may pass to the new owner, who would have to honour this policy.

The chat assistant on our website uses OpenAI, in the United States, to write its replies. Please do not type medical details into the chat.

We do not sell your personal information, and we do not send your details to advertising platforms to target you with ads.

How we protect it

Our website uses an encrypted connection (HTTPS). Personal details in our database are encrypted field by field. Only the people who handle your transfer can see your details, and each uses their own password-protected login. No system is perfectly secure. If a security problem affects your information, we will tell you, and anyone else the law requires us to tell, without undue delay.

How long we keep it

• Records of a completed transfer, including the chain of custody form: 7 years after the transfer.
• Quote requests that did not become a booking: deleted 2 years after we received them.
• Marketing preferences: until you withdraw them.

We may keep information longer where the law requires it or a dispute makes it necessary.

Your choices

You can ask us for a copy of the details we hold about you, ask us to correct them, or ask us to delete them once your transfer and our record-keeping duties are finished. You can also ask us to stop marketing emails at any time. Email support@guardiancryo.com or write to the address above, and we will answer within 45 days.

Depending on where you live, you may have further rights under your state’s law. Write to us and we will respond as that law requires.

Consumer health data

Details about the transfer you ask us to arrange (the route, the clinics involved and the type of material, such as embryos, eggs or sperm) can count as consumer health data under laws such as Washington’s My Health My Data Act and similar laws in Nevada and Connecticut. This section tells you how we handle it.

• What we collect: the route, the clinics involved, the type of material, and any health-related details you or your clinic give us so we can arrange the transfer.
• Where it comes from: you, and your clinics.
• Why we collect it: only to provide the transfer you asked for.
• Who we share it with: the sending and receiving clinics, the courier carrying the material, and the service providers that help us run the business, only as far as the transfer needs.
• We never sell consumer health data.

You can ask to see this data, ask us to delete it, or withdraw your consent, by writing to support@guardiancryo.com or to the address below. We will answer within 45 days.

If you are in the UK or EU

We use your details to provide the transfer you ask for (contract), to run and protect our business (legitimate interests), and for analytics and marketing only with your consent. Our servers are in Germany. Some of our service providers are in the United States, and we rely on their contract terms to protect your information. You can complain to the ICO in the UK or to your local data protection authority.

Children

Our website is for adults. We do not knowingly collect information from anyone under 18.

Changes to this policy

If we change this policy, we will post the new version on this page with a new date.

Questions

Email support@guardiancryo.com or call (832) 513-5336. GuardianCryo, 1827 Richmond Pkwy, Ste 102, Richmond, TX 77469.