How we protect your information
GuardianCryo is a trade name of Blueprint Creations LLC, a Texas limited liability company, which is responsible for your information.
When you book a transfer, you give us personal details: your name, email, phone number, the clinics involved, and sometimes your date of birth and details about the specimens. This page explains what we do with them.
What we collect and why
We ask only for what the two clinics and our courier need to carry out the transfer: who you are, how to reach you, where the specimens are going, and what the clinics need to release and receive them.
How we store it
Your personal details are encrypted in our database. They are encrypted field by field, so a copy of the database on its own does not show your name, contact details or specimen details.
Our servers are in Germany. Our website and patient portal use an encrypted (HTTPS) connection.
Who can see it
Only GuardianCryo staff who handle your transfer can see your details, and each needs their own password-protected login. We share your details with the sending and receiving clinics, and with the courier carrying your specimens, only as far as the transfer needs.
Our service providers who host our website and database, send our emails and messages, collect electronic signatures, and process payments also handle your details, under contract and only to provide their service.
If you use the chat assistant on our website, the messages you type are sent to OpenAI, in the United States, so it can write the replies. Please do not type medical details into the chat. Email us instead.
If you ask for a quote through a Facebook or Instagram form, Meta collects your answers and passes them to us.
What we never do
We never sell your personal information, and we never share it with advertisers.
How long we keep it
We keep your transfer records, including the chain-of-custody record, for 7 years after the transfer, because clinics and regulators may ask for them. Enquiries that do not lead to a booking are deleted after 2 years.
If something goes wrong
If we learn of a security problem that puts your information at risk, we will tell you, and anyone else the law requires, without undue delay.
Your choices
You can ask us for a copy of the details we hold about you, ask us to correct them, or ask us to delete them once your transfer and our record-keeping duties are finished. Email support@guardiancryo.com.
Questions
Email support@guardiancryo.com or call (281) 699-3321.